In UX/UI design and systems engineering, "mental models" are crucial. Designers must understand the user's internal mental model of how a system should work to build intuitive software. If the software's architecture conflicts with the user's mental model, friction and errors occur. Finding and Reading "The Nature of Explanation" PDF
Because The Nature of Explanation was published in 1943 by Cambridge University Press, finding a physical copy can sometimes be difficult or expensive. Consequently, many researchers look for an online PDF version. kenneth craik the nature of explanation pdf
Kenneth Craik’s 1943 foundational text, The Nature of Explanation In UX/UI design and systems engineering, "mental models"